FZCollection Return Policy

Hassle-Free Shopping Experience

At FZCollection, we’re committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a simple and straightforward return and exchange process within 7 days of receiving your items.

Return & Exchange Conditions

To ensure a smooth and fair process, please review the following conditions:

  • Product Condition: The item must be unused, unwashed, and in original condition with all tags and packaging intact.

  • Faulty or Damaged Items: Returns and exchanges are accepted only if the product is faulty, damaged, or incorrect upon delivery.

  • Sale & Clearance Items: Items purchased from clearance or sale sections are not eligible for return or exchange, unless they are defective.

How to Request a Return or Exchange

We’ve made our return and exchange process as simple as possible:

  1. Contact Us:
    Email us at fzcollectionofficials@gmail.com within 7 days of receiving your order. Be sure to include:

    • Your order number

    • The reason for return or exchange

    • Any supporting images if the item is faulty or damaged

  2. Approval and Instructions:
    Once your return or exchange request is approved, we will send you detailed instructions on how to return the product.

Refund Policy

  • Refund Method: Refunds will be issued to the original payment method or as store credit, depending on your preference.

  • Non-Refundable Shipping Charges: Please note that shipping charges (if applicable) are non-refundable.

Exchange Policy

If you’d like to exchange an item for a different size, color, or product, we’ll send the replacement after we’ve received and inspected the returned product.

Why Choose FZCollection’s Return & Exchange Policy?

  • Customer Satisfaction First: Your satisfaction is our priority, and we want to make returns and exchanges as easy and transparent as possible.

  • 7-Day Hassle-Free Returns: With our 7-day return policy, you can shop with confidence, knowing that we stand behind our products.

  • Efficient Process: Our quick and simple process ensures a smooth experience, from requesting a return to receiving your refund or exchange.

Thank you for choosing FZCollection. We’re here to help and ensure you love your purchase. If you have any questions, don’t hesitate to reach out to us at fzcollectionofficials@gmail.com. Your shopping experience with us matters!